Question 1

Can I request household help without creating an account?

Accepted Answer

Yes. Use the household-help form at Request help; no account or sign-in is needed. Your submission is saved for private review. Sending a request is not an approval and does not schedule a repair.

Question 2

What information should I share about my home and HVAC issue?

Accepted Answer

The form asks what kind of home it is, your relationship to the home, and its city, state or territory, and ZIP code. Describe whether the issue is with heating, air conditioning, or both; what is happening; any safety concern; whether anyone is without safe heat or cooling; and how soon help is needed. You can also describe circumstances relevant to the request. Include your name and email, and a phone number if you want to share one. Detailed medical records or a diagnosis are not needed, and the form asks you not to include financial account numbers.

Question 3

Does submitting a request mean help is approved or a repair is scheduled?

Accepted Answer

No. A submitted request is saved for private review. An administrator makes the assistance decision; the submitted details do not determine eligibility automatically. A submission is not an approval or a scheduled repair.

Question 4

What kinds of HVAC work are currently listed?

Accepted Answer

Current project copy lists emergency furnace or AC repair, system replacement when repair is not viable, heat-pump installation, and safety-driven temporary measures. It also lists contractor referrals when direct assistance is unavailable. These are listed program pathways, not confirmed coverage for a particular household or request. The service details are still awaiting program confirmation.

Question 5

Are sponsor contributions paid as cash to households?

Accepted Answer

No. Sponsor contributions support documented project costs rather than cash payments to households. Specific allowable cost categories and cost-allocation rules are not confirmed in the available project sources, so this FAQ does not present any particular cost category as approved coverage.

Question 6

How can sponsors follow payments and documented outcomes?

Accepted Answer

After signing in, sponsors can find impact updates on the My impact page and download the impact report. Depending on the records available, these views can include verified payments, linked case costs, work status, and case photos only when household photo-sharing consent has been recorded. A contribution may not have a linked case, so an update may not include every item.

Question 7

Are household eligibility rules and sponsor-tier details confirmed?

Accepted Answer

No. The household criteria in current project copy await program confirmation. Sponsor-tier names, amounts, and benefits also appear in current copy, but await founder confirmation. This FAQ does not state an eligibility rule or any tier detail as approved.

Clear answers for a more comfortable home.

The details behind the request and the work.

Household help

Clear answers for a more comfortable home.

The details behind the request and the work.

Household help

01Can I request household help without creating an account?

02What information should I share about my home and HVAC issue?

03Does submitting a request mean help is approved or a repair is scheduled?

Sponsor-funded work

04What kinds of HVAC work are currently listed?

05Are sponsor contributions paid as cash to households?

Sponsor outcomes

06How can sponsors follow payments and documented outcomes?

07Are household eligibility rules and sponsor-tier details confirmed?